FAQs
Collapsible content
How long does it take from payment to shipping?
As a general rule, we will ship within 2 business days after confirming your payment. However, in the event of unforeseen problems or delivery congestion, shipping may be delayed and we may not be able to ship within 2 business days. We appreciate your understanding.
I haven't heard from you since placing the order.
After your order is complete, we will send an "automated email (order confirmation email)". Please double-check your registered email address, spam settings, and security software.
If you have checked the above and still haven't received the email 30 minutes after completing your order, please contact us at the following.
Phone number: 070-3223-1227 (Weekdays 9:00-17:30)
Is it possible to cancel only part of my order?
Please note that we cannot change or partially cancel your order once it has been placed.
If I place two or more separate orders, can I combine them into one payment?
If paying by bank transfer or postal transfer, you can make a lump-sum payment. Please transfer the total amount of your bill (transfer fees are at your expense).
However, please note that even if you make a lump-sum payment, we cannot combine shipments.
If I place multiple orders, can you ship them together in one package?
If you wish for simultaneous or combined shipping, please order from the same shopping cart.
Can I add items after completing an order?
We are unable to add or change products after an order has been completed. Thank you for your understanding.
Can I change the shipping method after placing an order?
We may be able to accommodate your request if the shipping process has not yet begun. Please contact us immediately.
Can I change the desired delivery date and time after the order has been confirmed?
It may be possible to accommodate your request if it is made before shipping procedures (please note that it may not be possible depending on the specified date and time). Please contact us urgently.
Can I change my payment method after confirming my order?
It may be possible to accommodate your request if the shipping process has not yet begun (it may not be possible depending on the payment method). Please contact us immediately.
I received an item I didn't order.
We apologize for the inconvenience, but please contact us via the inquiry form within 7 days of product arrival.
The condition of the item I ordered differs from what was stated.
・Returns will only be accepted if there is a clear error in our description.
*Items with a rank of C or lower are not eligible for returns under any circumstances.
*For items with a selling price (including tax) of less than 80 yen, we do not accept inquiries regarding the condition of the item.
I received a different item than the one I ordered. Can I get a refund?
If you received an item different from the one you ordered, or if the item is clearly damaged, we will gladly assist you provided you contact us via the inquiry form within 7 days of receiving the item.
The product title and image are different, which one is correct?
Depends on the product title.
I forgot my password and can't log in.
If you have forgotten your password, click here.
Can I order by phone or email?
We do not accept orders this way. Please purchase through our online store. Please note that we cannot hold products or accept reservations for incoming items.
Email not received.
If you are a docomo user, the spam filter may be causing the issue.
To add us to your approved sender list, please add the following:
Approved domain: yuaoh.jp *Please also check your spam folder to see if our emails have been delivered there.
For instructions on how to set this up, please refer to the official docomo website below:
Approved/Rejected List Settings
I would like to withdraw from the Yu-Gi-Oh! membership.
Please contact us here to request your withdrawal.